In Responsible Gaming Our Commitment

At jetjetbuzz, we believe gaming should be about fun and entertainment — not a path to financial harm. Our responsible gaming program helps you stay in control and build healthy gaming habits.

24/7
Support Available
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Safe Platform
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Age Requirement
∞
Limit Setting Options
Responsible Gaming Tools

At jetjetbuzz, we provide six powerful responsible gaming tools.

Deposit Limit

Set a daily, weekly, or monthly maximum deposit limit. You will not be able to exceed the limit you've chosen, helping prevent overspending.

Session Timer

Set a time limit for your gaming sessions. Once the limit is reached, you'll receive a reminder to take a break.

Self-Exclusion

Exclude yourself from our platform temporarily or permanently. During this period, you will not be able to access your account or play any games.

Reality Check

Receive a detailed breakdown of your gaming time and spending every 30 minutes to help you stay aware.

Loss Limit

Set a maximum loss limit. If you reach that amount, your play will automatically stop.

Help Resources

Contact our trained counsellors and specialists for gaming-related concerns. We're available 24/7.

Understanding Responsible Gaming

Responsible Gaming means staying in control of your behavior, time, and money while playing. It ensures that gaming has a positive impact on your life and does not harm your financial or mental well-being. jetjetbuzz-we believe that every gamer deserves to follow this principle and has the right to access all the tools they need.

Core Principles of Responsible Gaming

Our program is built on a set of core principles designed to keep you protected:

Play for entertainment only

Gaming is not a way to make money. It's purely for fun and excitement. Never play with money you cannot afford to lose.

Set Limits and Stick to Them

Set a budget that does not exceed what you can afford to lose. Stick to it — even when you're on a winning streak.

Manage Your Time

Plan how much time you'll spend gaming each day. Take regular breaks and make time for other activities.

Coping with Losses

Losing is a normal part of gaming. Don't try to chase your losses by spending more. Stick to your limits and accept that losses are part of the experience.

Get involved in other activities

Gaming is just one part of your life. Stay active with friends, family, and other hobbies.

Stay stress-free

Never play when you're under stress or feeling low. Gaming is not a solution to your problems. If you're struggling emotionally, please seek help.

Know: Responsible gaming goes beyond personal discipline — it's also a social responsibility. When we play responsibly, we help keep gaming culture healthy for everyone.

How to use our safety tools

1. Setting a Deposit Limit

Go to your account settings and find the 'Responsible Gaming' section. There you can set a daily, weekly, or monthly deposit limit. Once set, any changes to the limit require a 7-day waiting period. This safeguard helps prevent impulsive decisions.

2. Using Self-Exclusion

If you feel you are losing control of your gaming, use the self-exclusion option. You can choose a period ranging from 6 months to several years. During this time, your account will be completely inaccessible and you will not be able to play.

3. Enabling Reality Check

This feature gives you a regular snapshot of your gaming activity. You can receive alerts every 30, 60, or 90 minutes to keep you aware of how much time and money you're spending. It's a simple but effective way to stay on track.

4. Setting a Loss Limit

You can set the maximum loss you're comfortable with over a given period. Once that amount is reached, your account will automatically be locked from play. This protects you from incurring even greater losses.

5. Using Break Time

Sometimes you need to step away from gaming. Use the Cooling-Off Period to take a break ranging from 24 hours up to 30 days. It's not as long-term as self-exclusion, but it gives you the space to think with a clear head.

Please Note: Using these tools is your responsibility. At jetjetbuzz, we make them available, but their effectiveness depends on how consciously you choose to use them.

Recognise the signs of problematic gaming

Problematic gaming often starts with small signs that are easy to miss. Learn to recognize these symptoms and seek help if needed:

  • Spending excessive time gaming each day and being dishonest about it.
  • Chasing losses to try to win back money lost through gaming.
  • Continuing to play even after exceeding your budget.
  • Feeling pressure from family or friends about your gaming.
  • Feeling anxious or irritable about gaming.
  • Being dishonest or secretive about your gaming activity.
  • Experiencing disrupted sleep or work because gaming is taking up too much of your time.
  • Facing financial difficulties as a result of gaming.

Urgent Notice: If you recognize more than one of the signs above, it may be an indication of problematic gaming. Don't wait — seek help today.

Where to find help

jetjetbuzz You're never alone. We offer a range of support services:

Our Customer Support Team

Our trained team members are available 24/7 to discuss any gaming-related concerns. You can reach us via live chat, email, or phone.

External Organizations & Hotlines

There are many internationally recognised organisations that provide free counselling and support for gaming addiction. You can find their contact details in your account settings.

Professional Psychologists and Counsellors

If you feel you need professional help, speak with a psychologist or counselor. Many healthcare organizations offer treatment for gaming addiction.

Responsible Gaming Tools
My Settings

Manage all your responsible gaming limits here.

My Stats

View a detailed report of your gaming activity and spending.

Self-Exclusion

Suspend or permanently close your account.

Helpline

Reach out for professional help with gaming-related issues.

Resource Center

Further information and guidance on responsible gaming.

FAQ

Find answers to common questions and get quick solutions.

Responsible Gaming FAQ

After logging in, go to the 'Settings' or 'My Account' section and look for the 'Responsible Gaming' option. From there, you can set a daily, weekly, or monthly deposit limit. If you wish to change the limit after it has been set, a 7-day waiting period applies.

You can choose a self-exclusion period of 6 months, 1 year, 2 years, or longer. Once set, your account will remain inaccessible until the period ends. After that, you may request to reactivate your account, though some processing time may apply.

When Reality Check is enabled, you'll receive a pop-up notification every 30, 60, or 90 minutes showing a summary of your current gaming session — including time played, amount deposited, and wins and losses. It helps you stay in control and make informed decisions.

When you reach out for help, our trained customer support team and professional counsellors are ready to listen. They'll understand your situation and work with you on possible solutions. We protect your privacy and provide support completely free of judgment.

A Cooling-Off Period is a short-term break, typically from 24 hours to 7 days, during which you cannot play but can return afterwards. Self-exclusion is a longer-term measure, lasting from several months to years. It is intended for more serious situations and cannot be reversed before the set period ends.

Your well-being is our Priority

Responsible gaming is more than just rules — it's a commitment to your well-being and the health of our community. Set your limits today and enjoy a safer gaming experience.

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